TCD Creative's Most Frequently Asked Questions


Payment Question's?

  • WHAT ARE ACCEPTABLE FORMS OF PAYMENT?
    PayPal or Stripe

  • WHEN WILL THE PAYMENT POST TO MY ACCOUNT?
    Payments are processed as soon as you submit payment and post to your account within 24 to 72 hours.

  • I NEED FURTHER PAYMENT ASSISTANCE
    If you need further payment assistance please email: jordan@thatschilldog.com, please make sure to have the subject read, "PAYMENT ASSISTANCE."


New Client Question's?

  • I JUST SIGNED UP, WHAT HAPPENS NEXT?
    Yay! I'm so excited that you're taking this opportunity to create more freedom for your business and lifestyle! & I can't wait to get to work for you!
    First thing's first, you will be receiving your TCD Creative Welcome Packet via email. You'll want to go through it and make sure to sign where appropriate. Once your documents are completed you can scan/email necessary documents back to the email provided in your welcome packet. Your welcome packet will explain in depth how this is going to work, but if you have any questions don't hesitate to contact your Virtual Assistant.

  • WHO WILL BE MY ASSISTANT?
    Jordan will be your one and only Virtual Assistant unless otherwise specified, meet her HERE.

  • HOW DO I SUBMIT SERVICES/TASKS I NEED COMPLETED?
    In your welcome packet you will be given simple instructions on how to submit services or tasks.

  • WHEN WILL SERVICES BE COMPLETED AND DELIVERED?
    All tasks are completed in twenty-four to forty-eight hour timeframe, unless otherwise specified. We encourage you to specify services/tasks that are top priority.

  • WHAT IF I DON'T USE ALL THE HOURS IN MY PACKAGE?
    Hours do not roll-over, what you don't use- you lose!

  • HOW WILL I COMMUNICATE WITH MY VIRTUAL ASSISTANT?
    In your welcome packet you will be given direct contact information for your Virtual Assistant.

  • WHERE IS MY VA LOCATED?
    Jordan is located in sunny Southern California (PST.)


"IDK" Question's

You know, all those questions that come to mind when you don't know if this is right for you?

  • "I OWN MY BUSINESS AND I'M CURRENTLY DOING EVERYTHING MYSELF, IT'S OVERWHELMING, BUT IM NOT SURE IF I TRUST SOMEONE I DON'T KNOW TO HELP ME..."
    The biggest mistake people make is not taking risks, and I can assure you this is the safest risk you'll make in your business. Being an entrepreneur myself and having worked for various entrepreneurs and six-figure businesses I know what it's like to juggle administrative tasks plus everything that comes with social media, advertising, and staying relevant and needed. The pride I put into my own business is the same pride I promise to put in yours! Be sure to fill out the QUESTIONNAIRE to see if this will work for you. - JORDAN

  • "I'D LIKE A MORE PERSONAL ASSISTANT EXPERIENCE."
    I do offer a more one-on-one assistant experience for those in the Los Angeles, Orange County, Or Inland Empire areas. There are very few spaces available for this service. For more information please contact: jordan@thatschilldog.com